Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. We accept UPI, credit/debit cards, net banking, and other payment methods available at checkout.

Yes — you can cancel any time before your order is dispatched (orders are processed within 1–2 business days). Email us at support@shopbioniq.site as soon as possible and we'll issue a full refund with no questions asked. Once an order has shipped, it can no longer be cancelled or modified.

Yes. All payments are processed through secure, encrypted payment gateways. We never store your card or banking details on our servers.

Shipping is completely free on all orders across India — no minimum order value required.

Standard shipping within India takes 4–7 business days. Express shipping takes 1–3 business days at ₹99. See our Shipping Policy for full details.

Once your order ships, you’ll receive a tracking number by email. Use it on the carrier’s website to monitor your delivery in real time.

If your order hasn't shipped yet, yes — cancel any time before dispatch for a full refund. Once your order has been delivered, we offer free replacements (not refunds) for items that arrive damaged, defective, or incorrect. See our Return & Replacement Policy for full details.

Record your unboxing and email the video to support@shopbioniq.site within 7 days of delivery, along with your order number. Claims submitted within 24 hours of delivery are approved instantly; claims submitted later (up to 7 days) are reviewed case-by-case within 3–5 business days.

Email us within 7 days of delivery at support@shopbioniq.site with your order number and a complete unboxing video. Submit within 24 hours of delivery for instant approval; after that, claims are reviewed case-by-case within 3–5 business days. Approved cases get a free replacement at no extra cost.

Absolutely. All BioniQ products are 100% authentic and sourced directly from verified manufacturers and suppliers.

No. You can check out as a guest. However, creating an account lets you track orders, save addresses, and access your order history easily.

Reach us at support@shopbioniq.site or visit our Contact page. We respond within 1–2 business days, Monday–Saturday.