Return & Refund Policy

Effective Date: July 2026
Applies to all orders placed on shopbioniq.site

Our Commitment to You

At BioniQ, your happiness comes first. 💛

Every BioniQ Heat Pro is packed with care and checked before dispatch. If your order arrives damaged, defective, or you receive the wrong item, we're committed to making it right as quickly and smoothly as possible.

Please read this policy carefully before placing your order, as it explains how replacement requests, cancellations, and eligible claims are handled.

Protect Your Order: Record Your Unboxing

To help us resolve any issue quickly, we strongly recommend recording a complete unboxing video.

Please:

  • Start recording before opening the sealed parcel and continue until the full unboxing is complete.

  • Email the video to support@shopbioniq.site within 7 days of delivery, along with your order number.

  • Keep the product and its original packaging until we confirm the next steps.

Claims submitted with a complete unboxing video within 24 hours of delivery are approved instantly. Claims submitted after 24 hours (up to 7 days) are reviewed on a case-by-case basis within 3–5 business days.

Eligible Replacement Requests

A replacement request will be considered if all applicable conditions are met and the product:

  • Arrives damaged during transit (broken, crushed, or with missing parts).

  • Is defective or does not function as described out of the box.

  • Is materially different from what was ordered or the wrong item has been delivered.

Once your claim is approved, we will send a free replacement at no additional cost. Replacements are dispatched within 3–5 business days after approval.

If your approved replacement has not been received within 10 days, please contact us and we'll resolve it promptly.

Situations Not Covered

Replacement requests cannot be approved in the following situations:

  • The request is made more than 7 days after delivery.

  • The product has been used, altered, tampered with, or removed from its original packaging beyond inspection.

  • Damage has occurred after delivery due to misuse, drops, water exposure, or improper handling.

  • The request is based on a change of mind after the order has been shipped. As BioniQ Heat Pro is a personal-use body wellness device, this is standard for hygiene reasons.

Order Cancellation

Need to cancel your order?

Simply email support@shopbioniq.site as soon as possible.

If your order has not yet been dispatched, we will cancel it and issue a full refund with no questions asked.

Once an order has been dispatched, it can no longer be cancelled.

Consumer Rights

Nothing in this policy limits or waives any rights you may have under the Consumer Protection Act, 2019 or any other applicable Indian law.

Contact Us

If you have any questions or need assistance, we're here to help.

Email: support@shopbioniq.site

Phone: +91 97706 35201